contact us
questions, concerns, or comments
wholesale or custom orders? yes, lets chat :)
email: thomcandlesco@gmail.com
care instructions
during the first burn, allow 2-3 hours of burn time to produce a full wax pool for best results
trim wicks 1/4” before each burn to avoid build up from wick and the mushroom appearance on the end of the wick
all candles require attention while burning for safety measures
please avoid burning candles unattended, in drafts, in reach of children and pets, or for longer than 4 hours at a time.
reuse, recycle, or repurpose candle jar once finished!
shipping & returns
processing time: our candles are handmade and may take 5-8 days to process while candles in stock will be shipped out earlier
estimated shipping time: orders are shipped via USPS and may take 3-8 business days, depending on location. Currently, we only offer shipping to US and Canada.
shipping costs: we offer shipping depending on weight, please go to cart to see final shipping price.
returns & exchanges: in the event that the package is damaged during shipping, we will offer a full refund or replacement once the item is returned to us within 7 days of business. We do not offer returns or exchanges outside of this. The buyer will be responsible for shipping cost on all returns or replacements.
local pickup in oakland, ca: local pick up available in Oakland, CA. Choose pickup and we will notify you via email when your order is ready to picked up with our location and time.
about our candles
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Soy Wax
Our candles are made with 100% soy wax derived from soybeans - a renewable and natural resource. By using a soy wax, we can confidently reap the benefits of a candle product that is vegan, sustainable, and burns brighter, stronger, and longer than its counterpart, the conventional paraffin wax candle.
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Cotton Wick
We use cotton wicks that are zinc, paraffin, and lead free to ensure our candles have no toxins or chemicals in them.
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Packaging
In an effort to be mindful of the materials we are using and sourcing, we are intentional about our products and how they get to you. Our candles are made in reusable and recyclable amber glass jars and labels are made with compostable materials that are biodegradable. When sending them to your home, we use all natural, muslin cotton bags, recyclable boxes, and starch-based packing peanuts that dissolve in water. Although we cannot promise that our packaging is 100% sustainable, we make an intentional effort to source what we can and where we can to reduce our carbon footprint and is ethical.
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Simple Ingredients
We don’t use much to produce our candles, just enough to create a product that is safe for you, your family, and pets. Our candles are made with clean and simple ingredients.
In creating our scents, we combine a mix of phthalate-free fragrance and essential oil.